Open Loops

Town Experiments With Thank You Notes

News & Observer | A ‘Thank You’ Instead of a Parking Fine: Chapel Hill Takes a New Approach

After the last few posts dealing with saying, “Thank You!”, it was with interest that I noted that the town of Chapel Hill, North Carolina is experimenting with Thank You notes. 

When ticketing those who have overstayed their parking meter time, Chapel Hill usually tickets the cars, with each ticket resulting in a $15 fine.  Of all cars ticketed, 33% of them are first-time offenders.  However, town officials decided to try something unique: first time parking offenders will receive a “Thank You” note.

“First-time parking meter violators in and around Franklin Street won't find a citation on their windshield if their meter runs out.

Instead, they'll find a note, saying "Thank you for visiting downtown Chapel Hill."

On Wednesday the town began a "courtesy ticket" program that dismisses first-time violators' $15 citation.”

The city stands to lose over $12,000 in lost fines, but stands to gain more repeat visitors and shoppers.  In the city that UNC-Chapel Hill calls home, this simple act says to parents, relative, visitors, tourists, and shoppers, “Welcome!”

Personally, I like spending my money where I feel welcome.

What about you?

via: digtriad.com: Thank You Notes Left for Parking Violators Instead of Tickets in Chapel Hill

image: digtriad.com

How To Write A Thank You Note

Over the last few weeks of the academic year, I began writing a note of thanks to someone in my school.  In a school of over 100 adults, it was easy to spot something each day that deserved a “Thank You”.  As my last act each day, I sat down at my desk and wrote the note of thanks and placed it in an employee’s mailbox as I walked out of the door.

The result was immediate.  Almost every teacher told me that the expression of thanks was something that they needed to hear that day.  That made me feel good as well.  Jeff Bailey, at the Wired Presentations blog, and I discussed Thank You notes on Twitter a few days back.  He said, “It feels good to get a Thank You note, but it feels awesome to write one.”  He is right, writing something that brightens someone else’s day is awesome.

Since writing a Thank You note is going to have a major impact on someone, it’s important to do it right.  Below is a summary of good Thank You note writing practices by Rosalie Maggio in her book, “How to Say It”, that are suitable for the workplace:

• Write the note promptly.
• Mention specifically what you are thankful for.
• Express your gratitude in a “enthusiastic, appreciative way”.
• Tell why you like what you are thanking them for.
• Close with one or two sentences that are unrelated to the object of your gratitude (i.e., saying something nice about the person, sending greetings to the recipient’s family, mentioning that you will see him or her soon)
• Never express more than you feel.  In worst case scenarios, a simple, “Thank you very much” will do.

Source: Rosalie Maggio | How to Say It: Choice Words, Phrases, Sentences & Paragraphs for Every Situation

Photo: Simplycenterpieces.com

The Importance of Saying “Thank You”

Four years ago, I posted about the importance of saying “Thank You” to staff members who go above and beyond our normal expectations.  It’s now three year’s later.  Our economy has tanked.  In just six months, my profession has gone from a huge teacher shortage to a teacher surplus due to budget deficits in the state budget that resulted in huge teacher layoffs.

With over 120 school systems in North Carolina announcing at least 100 layoff each and some announcing 700+ layoffs, a minimum of 120,000 teachers face unemployment.  One would think that with that number of teachers who now don’t know how to pay their family bills, the ones who still have jobs would be overjoyed about their continued employment.  Surprisingly, although thankful for their jobs, they still see their future threatened:

• Our governor took back one-half percent of all state employee pay retroactively, many times out of only one check.  In other words, many teachers found their last check of the year $100 - $200 less than normal.
• A projected pay cut of 10% is being considered.
• Another plan being considered has the school year being cut by 5 days this coming year and 10 days the year thereafter.  This means 5 – 10 days without pay.
• The state is raising the student to teacher ratio, meaning they will have more students per class.
• New anti-bullying legislation promises more responsibility, but comes with no funding.
• Taxes are promised to be raised.
• Money for instructional supplies has been slashed.
• Money for repairs and custodial items has been slashed.
• The “No Child Left Behind” requirements are still being raised.

In short, teachers are expected to do more and increase learning.  They are to do this with more students,  for less pay, fewer materials, in less time, and in rooms needing repairs. 

In these poor economic times, administrators, including private sector managers, still need to understand that those still employed still need reassurance that they are valued and that their contributions mean something to the organization.  Ways to tell employees, “Thank You”, are even more important now than four years ago when I wrote the original post.  Not doing so could mean plummeting staff morale and less productivity.

What are you doing during this rough economic time to tell your employees that you value them?