After updating my virus definitions, my computer started acting strange. It began to start very slowly. When it was finally up and running, the firewall stopped me from getting online. It also began to refuse to shut down. So what did I do? Closed it up and headed to Best Buy to have their “Geek Squad” rescue my proverbial behind. The “geek” behind the desk made me feel right at home and left me with a feeling that my machine was in good hands. Little did I know that my great misadventure with Best Buy had begun.
Three days later (their time frame), I gave them a call. It wasn’t ready. Two more days…not ready. In fact, on the fifth day, the “geek” on the phone told me that no one had even looked at my computer. I spoke to one of the managers, who talked me into leaving my machine and that they would fix it, with no labor charges. I acquiesced and gave them two more days. Two days later…still no computer. They reneged on the free labor as well, stating that they would only run a diagnostic on it for free. I would still have to pay for the repairs. Thanks, Best Buy, but no thanks. I took my machine home, a very unhappy and former Best Buy customer.
On the way home, I was listening to my XM radio and heard a commercial for PlumChoice, a repair service that repairs computers remotely over the internet. Although I have this technology at work on our intranet, I didn’t know it was available at home as well. After a quick sign-up process on the web site, I was asked to make an appointment to have my computer fixed at home via the internet. Nice. I made the appointment for 10 PM. At 9:55 PM my telephone rang and Andrea asked if I was ready to have my computer repaired. Nice.
After logging on to their web site, she remotely took control of my computer and I watched as my mouse began to move as she diagnosed and repaired my computer. One hour later, I had my normal computer back in my control, completely repaired — and it never left my office.
This was fantastic as I work about 15 hours per day and don’t have time to search for repair shops or even individuals who know what do to under the “hood” of a computer.
It took Andrea one hour to do what Best Buy did not in seven days. Even better, the final cost was less than what Best Buy wanted to charge.
Computer problems? Give PlumChoice a call.